Frequently asked questions.
Everything you might want to know about rates, banknotes and our branch.
Still have questions?
Our team is here every day. One call and we’ll answer all your questions.
Why don’t you publish rates on the website?
Exchange rates move with the market many times a day. To make sure you always get a rate that is valid and accurate, we share rates by phone and at our branch. Every transaction is made at the current rate displayed in the branch.
Do you charge commission or fees?
No. You simply get the buy or sell rate displayed at the time of your transaction, and no commission is added. The rate you see is the rate you get.
Which currencies do you exchange?
We buy and sell convertible currencies, mainly US dollars, euros and British pounds. Stock of less common currencies can vary, so we recommend calling before you visit. See our Currencies page for the full list.
Will I receive a receipt?
Yes. A currency purchase or sale document is issued for every transaction, as required by regulation. Please check it before leaving the counter and keep it for your records.
Can I exchange on behalf of a company?
Yes, we serve corporate clients. For transactions on behalf of a company, please call us before visiting so we can go over the required documents and plan the transaction.
Do you accept damaged or worn banknotes?
All banknotes are checked during the transaction. Notes that are torn, have missing pieces, are taped, written on, stained or heavily worn, as well as series withdrawn from circulation, may not be accepted. If you are unsure, feel free to call us before you visit.
What should I do for larger amounts?
For larger amounts or less common currencies, simply call us before you visit. Let us know the currency and amount, and we will prepare so your transaction is completed quickly and smoothly when you arrive.
What are your opening hours?
We are open every day, 08:00 – 20:00. Hours may differ on public and religious holidays, so please call ahead during those periods.
How do I get to your branch?
Our branch is at Osmanağa Mah. Rıhtım Cad. No:6/C, 34714 Kadıköy / İstanbul, a few minutes’ walk from the Kadıköy ferry pier and the M4 Kadıköy metro station. Get directions on Google Maps.
How can I be sure an offer really comes from you?
“Great rate” offers sent through social-media accounts or messages claiming to be an exchange office may be fraudulent. Whenever in doubt, confirm with us directly using only the number on this website: +90 (216) 338 51 24.